To improve the operation of the web page, we ask you to agree with the terms of use of our cookie files. All conditions are listed here:
Euronics cookie policy
We use cookies to provide you a better user experience on our website; for instance, cookies
allow us to remember your past visits, as well as choices you have made on the website.
What is a cookie?
Cookies are small text files that are stored on your device when you visit the
website.
Why do we use cookies?
TWe use cookies to provide you a better user experience on our website; for instance, cookies
allow us to remember your past visits, as well as choices you have made on the website.By using
the website, you agree that we can use cookies:
to collect data about usage habits and for statistical purposes;
to provide better customer service (online chat);
to remember user preferences and settings;
to send you offers and marketing messages that are best suited for your needs;
to collect information required to improve our website;
to log in, to personalise the page, and fill in forms;
to make it easier to share on social media any content published on the Euronics
website;
to provide content (Youtube, Google maps, flixmedia).
What type of cookies do we use?
Session cookies
Session cookies or temporary cookies are used every time when you visit our website, and
they are deleted when you shut down your web browser. Temporary cookies are used for
instance to remember the language you have selected for the website, or the content of your
shopping cart.
Permanent cookies
Permanent cookies stay in the user's device after you have closed the website. Permanent
cookies have different periods of expiry, and some of them are stored in the user’s device
for days, months or even years. Permanent cookies are used, for instance, to remember user
preferences and store user names and passwords so that users do not need to log in every
time they visit the site.
Third party cookies: In order to provide high-quality content, gather
statistical data and show ads, Euronics uses third-party cookies on their website. You can
review the privacy policy and the terms and conditions of third-party cookies on the website
of the respective party.
List of third-party cookies:
Terms of cookies applied by Facebook: https://www.facebook.com/policies/cookies/
Terms of cookies applied by Google:
https://www.google.com/policies/technologies/cookies/
Terms of cookies applied by Zendesk:
https://www.zendesk.com/company/customers-partners/cookie-policy/
Terms of cookies applied by Vimeo https://vimeo.com/cookie_policy
Flixmedia partners – along with your chosen retailer – displays you manufacturer’s
information concerning the product you are about to purchase, and does not provide any
advertising services. Flixmedia processes your IP address only to communicate manufacturers’
videos, images or textual information, but does not store your IP address as a part of this
service provided to your retailer, and does not disclose your IP address to third parties,
other than technology partners who support the provision of the information. Flixmedia does
not process or store any other personal data about you and does not request the same from
third parties. Should you have any questions about how Flixmedia processes your IP address
please contact GDPR@flixmedia.eu. More information about Flixmedia is available at
www.flixmedia.eu
How do I limit the use of cookies and delete cookies?
Users can delete cookies stored in their equipment and can prevent storing cookies in their
devices. To do this the user needs to change the privacy settings of their web browser. More
detailed information is available in the instructions section of the browser. NB! If you
block cookies we cannot guarantee proper functioning of the website.
These cookies are needed for our website to work in a correct and secure way. Essential cookies enable you to browse our website, safely finalize purchases and make sure important information is visible. User can not reject these cookies.
These cookies help us and relevant third-party sites to show personalized and relevant ads. Marketing cookies collect information about your browsing behaviour, which can be combined with other traffic data we have about you. These cookies are used for user profiling and targeted marketing.
Performance cookies enhance user experience and save user preferences. These cookies also enable site user to get more content and improve site functionality.
These cookies are needed for our website to work in a correct and secure way. Essential cookies enable you to browse our website, safely finalize purchases and make sure important information is visible. User can not reject these cookies.
These cookies help us and relevant third-party sites to show personalized and relevant ads. Marketing cookies collect information about your browsing behaviour, which can be combined with other traffic data we have about you. These cookies are used for user profiling and targeted marketing.
Performance cookies enhance user experience and save user preferences. These cookies also enable site user to get more content and improve site functionality.
MAINTENANCE, WARRANTY AND REPAIR WORKS, SPARE PARTS
Has your trusty product broken and you don't know what to do next?
20+
years of experience
Baltic
covered network
Real-time
maintenance monitoring
30k+
satisfied customers per year
Important questions to think about before:
01
Does the product have a warranty?
Warranty is based on a valid document. In the absence of a warranty, the price list must be taken into account.
02
What type of product is it?
We recommend clarifying with customer service that although we also repair products purchased from other stores, there are also brands whose products our cooperation partners do not offer repair. In addition, if you can easily bring a product under 10kg to the store, feel free to ask us for transport assistance with a 10kg+ product.
If the product weighs more than 10 kg, we can also help with transportation - ask our customer support for more details.
How to send the product for repair?
Where do I bring the product?
Products under 10 kg can be brought to the nearest store by contacting checkout or Service Desk. For larger (10+ kg) products, customer support must be contacted to arrange product transportation.
What happens next with my product?
Once the condition of the product is fixed in the store, an overview is sent to an email. Product is then sent to an authorized service center for repair. We also offer replacement products, such as refrigerators, washing machines, so you have less to worry about.
Once product is ready
You will be notified by email or SMS when the product is ready. Then pick up the product at the agreed place or arrange transport with customer support and we will bring the appliance home. We keep a repaired household appliance or electronic device for 60 days.
Check out pricing
Find more information about paid repairs and maintenance services in our price list.
Important: Non-warranty products are subject to additional charges, which will be communicated in the quote.
When the product is ready, wait for a notification by e-mail or SMS.
Euronics Repair Ambulance
If a quick response is needed, we will come as soon as possible and solve your technical and household appliance problems.
The service is paid. Contact us and find out more.
Trouble with spare parts?
An environmentally friendly attitude is important to us. If any spare part of your electronic device is broken or lost, contact us.
Sometimes a small update is enough to bring a faithful technological friend back to life.
Frequently asked questions
I registered a complaint, when will I be contacted?
We will contact you within 1-3 business days to arrange further steps (such as a visit or transporting the device for maintenance).
Can I get a replacement product during the repair period?
If your device is covered by an extended warranty, the replacement product will cost you only 9.90€. In other cases, we offer the replacement product as a paid service. For more information, please see our price list.
What is the difference between a guarantee and a right to make claims?
The warranty arises from the manufacturer's terms and conditions, the length of which can be from six months to several years, depending on the manufacturer. When implementing the manufacturer's warranty, you must contact the manufacturer or its authorized representative.
The right to file a claim is valid under Estonian law:
1. For private individuals, it is 2 years from the date of purchase. The claim must be filed no later than 2 months after the problem appears, by contacting the trader.
2. For legal entities, only the manufacturer's warranty applies, the right to file a claim does not apply.
Does the product have a new warranty/right to make claims after repair?
After the device is repaired, a 2-year warranty period applies to the repaired component, which does not extend to the entire device. If the repair is carried out by replacing the device, a new 2-year warranty period applies to the entire device.
Why do I have to pay a handling and shipping fee if my device is under warranty?
If during the diagnostics it turns out that the problem is not a manufacturing defect or is due to a user error, the distribution of costs depends on:
1. The first year after purchase, the costs are borne by the trader.
2. The second year after purchase, the costs are borne by the customer.
3. For legal entities - the costs are borne by the customer in both years, if the cause of the problem is not a manufacturing defect.
What is a reasonable repair time?
Each case is assessed individually, based on the principle of reasonableness - the device must be repaired within a period of time that is convenient for the consumer. Depending on the complexity of the problem, this can range from a few weeks to several months.
Will the warranty or right to file claims be extended by the duration of the repair?
The warranty period is generally not extended. Some manufacturers may, however, offer an additional 1-3 months warranty for repairs, even if the original warranty has expired. The warranty period is not extended, but the repaired components are covered by a new 2-year warranty period.
Contact us and together we will find the best solution for your needs.