Frequently asked questions (FAQ)
We have gathered frequently asked questions that we often receive. If you cannot find the answer here, please feel free to contact our customer service (via chat, by phone +372 640 6400 or email: klienditeenindus@euronics.ee).
Payments & Purchase Conditions
1. Which payment methods are accepted in store and online?
We accept the following payment methods:- Credit/debit cards (Visa, MasterCard)
- Bank transfer (Luminor, LHV, SEB, Coop, Swedbank, Citadele)
- Gift cards and promo codes
2. How to use promo codes?
For using promo codes, add items to your shopping cart and look for “+ Use voucher code” underneath the shopping cart view.
3. Can I buy with instalment?
Yes, you can! We offer instalment plans through our partners both online and in-store.- Available providers and terms can be found here
- Minimum purchase limits: €50
- To check your credit limit, visit this page
4. Gift card and promo code — difference and how to use them?
- Gift Card: May be added after filling in your contact details and choosing delivery method. You’ll find it at the same step where you choose your payment method.
- Promo Code / Discount Code: Can be added at an earlier stage, in the shopping cart (right under your list of products). The discount or value will be automatically applied.
Delivery Information
1. What delivery options are available and what are the costs?
- Pickup from store — Free
- Parcel machine — €2.99 / €3.29 (depends on delivery company)
- Courier (up to 30 kg) — €7.99
- Courier to outdoor — €24.99
- Courier to indoor (up to 85 kg) — €34.99
- Delivery over 85 kg with packaging — €64.99
- Old product utilization — €20
- Package utilization — €10
2. Do you also offer product installation? How much does it cost?
Yes, we most certainly do!- TV on leg — €40
- TV on wall — €70
- Simple large-appliance installation (washing machine, dishwasher, fridge) — €40
- Special installation (built-in appliances, Side-by-Side fridge, cooker hoods) — €70
- Fridge door side reversal — €55
3. How to order additional services?
Additional services can be added to the cart next to the product.
4. How long does delivery take?
For in-stock items, delivery takes 0–3 business days. Exact information you can find on the product page.
5. How do I know when my order is ready for pickup?
You'll receive an SMS when the order is ready for collection.6. Why are items from one order delivered separately?
Items may be split due to size differences, packaging limitations, or logistics optimization. This ensures safe delivery and minimizes damage or loss.7. What should I do if my order is delayed?
Please contact our customer service with your order number for assistance.E-mail: klienditeenindus@euronics.ee (average response time during working hours: 4 hours)
Live chat (average response time during working hours: 60 seconds)
Tel. 640 6400 (If we don’t reply immediately, you can count on us to call you back)
Order Management
1. How can I cancel my order?
After payment, you’ll receive a confirmation email. To cancel, simply reply to that email if you want to change or cancel your order. Your order will be deleted within 1–2 working days, and your refund will arrive no later than in 14 days.
Returns & Exchanges
1. How can I return or exchange a product?
We offer a 14-day return policy for items that were purchased in our e-shop. Read more about our 14-day return policy.We also offer a 90-day exchange policy for registered customers. Read more about our Loyalty Program terms.
- To return or exchange small items: Bring the item to any store or return it by post. Returning items to the nearest store is free.
- To return or exchange large items: Contact our customer service to schedule pickup.
Return transportation fee: €7.99 (up to 30 kg), €34.99 (up to 85 kg), €64.99 (over 85 kg).
2. Which products cannot be returned?
- Opened software or digital licenses
- Hygiene-sensitive items if unsealed (e.g. in-ear headphones, toothbrushes, epilators, trimmers, shavers)
- Customized or specially ordered products
3. When will I receive my refund?
Refunds are processed within 14 days after the returned item is received.
Warranty & After-sales Support
1. What should I do if the product is defective on arrival?
Contact our customer support immediately. We'll guide you through the return or repair process.2. What if the defect appears later (within warranty period)?
- For small items: Bring them to any Euronics store
- For large items: Contact our support team to arrange repair or inspection:
- Email: klienditeenindus@euronics.ee
- Live chat: Euronics.ee
- Phone: +372 640 6400 (if not answered immediately, we always call back)
Documents & Manuals
1. I lost my receipt – can I get a copy?
Yes, if you identified yourself at the moment of purchase. Visit the store with your ID or contact customer support. We can retrieve receipts if your purchase was linked to your customer account.2. Where can I find product manuals?
Most manuals are available on our website — on the product page. If you are logged in, you can also find them under your Purchase History. If you can’t find it, contact customer service.
Campaigns & Promotions
1. How can I learn more about current promotions?
- Visit the Promotions section on our website
- Sign up for the newsletter to receive exclusive offers.
(My Euronics → My Info → Please send me loyal customer offers.) - Follow us on social media (Links)
Product Inquiries & Availability
1. How can I ask about a product before buying?
You can reach out via:- Email: klienditeenindus@euronics.ee
- Live chat: Euronics.ee
- Phone: +372 640 6400 (if not answered immediately, we always call back)
- Loyal customers can also book a separate consultation video call.
2. Is a product available in a specific store?
Stock availability is shown on the product page under the section “Availability in stores”.