To improve the operation of the web page, we ask you to agree with the terms of use of our cookie files - it will allow you to see detailed information about the products which comes from third parties, to see the location of shops on the map and much more. All conditions are listed here: The terms of cookie files use.

I agree

d Write to us

651 2222   Mo-Su 9AM-9PM

My Euronics


14-day return policy



• Should the purchased goods be not suitable to you for some reason, you have the right to return the product within 14 days and get 100% refund 
(according to Sect. 2.6 of the General Conditions).

 • Return policy does not apply to products such as opened computer software, movies, music, games and other audio-visual content, as well as opened consumables such as printer ink and toner cartridges, digital gift certificates and prepaid codes. Additionally, products not suitable for return due to hygienic or medical reasons, cannot be returned after the packaging has been removed. 


• In odrer to return the product, please complete our return form or send a withdrawal application in free form to the e-mail address  The product can also be returned in a suitable Euronics store.

• We will refund the sum paid for the returned product to the purchaser’s bank account without delay, but no later than within 14 days from the date we receive a withdrawal application from the purchaser. Euronics may refuse to make a refund until the purchaser has returned to it the item that constituted the object of the contract or provided proof of having sent back the goods.

• The return policy does not apply to goods that are not suitable for returning due to health protection or hygiene reasons and if the goods have been opened following delivery. Neither is it possible to return audio and video recordings or computer software after the packaging has been opened (including games, printer ink and toner cartridges, digital gift cards and prepaid codes).


Read e-shop general conditions here