Frequently Asked Questions
What is residual value?
Residual is the value that is calculated for the phone and what will be deducted from the full price of the phone at the time of signing the contract if you choose to bring the device back to us at the end of the contract.
What is the length of New & Improved contract?
The length of the service contract for New & Improved is 12 months.
Will the contract extend if I choose to keep the device and want to pay off the residual with monthly payments?
Once the service contract for New & Improved ends, you can keep the device and pay off the residual during a 12 month period. In that case the status of the contract will be a credit contract*.
Do I have to bring the device back?
No, you don't. You can pay off the residual as monthly payments (credit contract) or as a single payment and become the owner of the device that way.
Can I use multiple phones with New & Improved service?
Yes, you can! However, each phone has to be signed on an individual contract as only one phone can be used with a single New & Improved contract.
Can I upgrade to a new phone using New & Improved?
Yes, you can.
Can I bring back my phone even if it is damaged?
Certainly you can as New & Improved protection guarantees that you can bring your phone back even if it is not in mint collection. The size of a deductible for such cases can be found from your insurance policy.
What happens if my phone gets stolen?
If your device is stolen or you get robbed, you will have to provide purchase documents of the insured item, information on the reasons and circumstances of the loss event, police documents in the case of theft or robbery of the insured item and other documents related to the case that are necessary for establishing the insured event and/or the amount of the damages or what is requested by the insurance provider (Compensa Vienna Insurance Group, ADB Eesti filiaal). The size of a deductible for such cases can be found from your insurance policy.
Can I use any phone with New & Improved service?
Currently you can use New & Improved with Apple, Samsung and select Huawei phones.
Can I use the service without monthly payments?
Unfortunately not. New & Improved contract can be signed for 12 months.
Is it possible to terminate New & Improved contract early?
Certainly. However, you have to pay off all remaining payments which remain until the end of the use period that is marked in the contract.
When do I have to return the device?
You have to return the device during the month of the last payment. This period is also marked on the contract.
Will I be notified when the upgrade period approaches?
Yes, you will be notified via e-mail or SMS one month before the final payment.
How do I return the phone?
Once the service period ends, just bring your phone to one of Euronics stores where it will be inspected and taken back.
What happens to the old device?
Old devices will be returned to a service center where they will be recycled.
* Once the service contract for New & Improved ends, you can keep the device and pay off the residual during a 12 month period. Should you choose not to return the device during the return period, a credit contract will be automatically made. Contact Euronics customer service for more information about the credit contract.