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Use a new phone every year 
 

With New & Improved you get a new smartphone with a protection plan against such 
circumstances as dropping your phone, water damage or theft.
After 12 months from signing the contract, you can upgrade to a newer model.


A smartphone has become essential to our lives. We use it to capture our best moments and share them with those closest to us. We use it to get our news and daily dose of entertainment, all while keeping work tasks at bay. When considering the amount of value that we get out of a smartphone, it only makes sense to use the latest and greatest model available.

We are living in a subscription economy where we own less, but use more. New & Improved is a subscription service for your phone. We have become accustomed to paying for our gym membership or Internet bill each month. At its core, New & Improved is a similar service.

 

 
 

 

 

  Always the newest

With New & Improved you will always use the newest smartphone because after 12 months from signing the contract, you can return the device and choose a new one, all while continuing the monthly payments.

  Monthly payments

Signing up for a New & Improved contract is free of charge. The monthly payment includes a part of the device's cost as well as protection against accidental damages.

  Complete protection

Your phone is protected during the use period. That way you can upgrade to a newer model even if your phone has been damaged.

  Easy upgrade

When it is time to upgrade, just bring your old phone to us and choose a new one. We will take care of the rest. 

  First in line

With New & Improved you will be always using the newest smartphone. We will notify you once you can upgrade to a newer device, and all you have to do is find the most suitable one for your needs.

  Flexible

You can upgrade to a newer model and continue with monthly payments when 12 months have passed from signing the contract. You can even upgrade to another brand, end the contract earlier or continue with payments for the original device and become the owner of the device in that way.

 

 

 

 


Step 1

 

Choose your device
 

 


Step 2

 


Sign the contract and use a phone for 12 months
 

 


Step 3

 


Upgrade to a newer model
 

 

 

 

 

You can use New & Improved service with all Apple and Samsung smartphones
and select Huawei models.


Sign up for New & Improved in our online store or any Euronics retail store.





Apple


 Choose your device


Samsung

 
Choose your device


Huawei

 
Choose your device

 


 
 
 

Terms and conditions of New & Improved

● The service contract will be made with a protection plan.
● The length of the service contract is 12 months.
● 0% interest rate.
● No contract fee.
● No down payment.
● Deductible is 70€. Deductible is double if an insured device or its remains are impossible to return (such as in case of robbery or theft of the device).
● You can return the device to Euronics after 12 months of use without having to pay the residual and then choose a new phone. A deductible is there to ensure you a more affordable monthly payment.



 
Return conditions of New & Improved

● The length of the service contract is 12 months. After 12 months you can return the device to Euronics without having to pay the residual value.
● You will be notified when the return period is approaching. You can also find the return period in your New & Improved contract.
● You cannot have any debt to your financial service provider. If you do, it has to be paid prior to returning the device.
● If the device is considered as ''Functional,'' there are no extra costs to returning it. The phone is considered ''Functional'' when:
   • Device has no physical damage. Normal wear and tear is allowed.
   • Device can be turned on and it will stay on.
   • Device is intact with its screen tightly attached to the frame. The device has all the buttons and a SIM tray, and it comes with a charger.
   • Device works as expected. The battery can be charged and the charging port is not damaged. The battery is not swollen.
   • Screen panel is not damaged: it has no dead pixels, color loss, stains or stripes.
   • Everything that limits the phone usage is removed prior to the return (for instance, ''Find my iPhone'' has to be disabled on iPhone's).
● If the device is not considered as ''Functional,'' a deductible has to be paid upon returning the device. The size of the deductible is stated in the insurance policy.
● By returning the device, you confirm that it does not have any hidden flaws or damage.
● If the device has been replaced under warranty in another company, you need to present the proper documents as proof.
● If you choose not to return the device by a return date or you have not asked to pay the residual value, the contract will automatically extend to another 12 months under terms specified in Contract's special conditions and you will continue making the payments.



 
How to upgrade to a newer model?

● You will be notified when the return period is approaching.
● Return the phone to one of Euronics stores.
● Choose a new and improved device.
● Enjoy your new smartphone.




Frequently Asked Questions

What is residual value?
Residual is the value that is calculated for the phone and what will be deducted from the full price of the phone at the time of signing the contract if you choose to bring the device back to us at the end of the contract.

What is the length of New & Improved contract?
The length of the service contract for New & Improved is 12 months.

Will the contract extend if I choose to keep the device and want to pay off the residual with monthly payments?
Once the service contract for New & Improved ends, you can keep the device and pay off the residual during a 12 month period. In that case the status of the contract will be a credit contract*.

Do I have to bring the device back?
No, you don't. You can pay off the residual as monthly payments (credit contract) or as a single payment and become the owner of the device that way.

Can I use multiple phones with New & Improved service?
Yes, you can! However, each phone has to be signed on an individual contract as only one phone can be used with a single New & Improved contract.

Can I upgrade to a new phone using New & Improved?
Yes, you can.

Can I bring back my phone even if it is damaged?
Certainly you can as New & Improved protection guarantees that you can bring your phone back even if it is not in mint collection. The size of a deductible for such cases can be found from your insurance policy.

What happens if my phone gets stolen?
If your device is stolen or you get robbed, you will have to provide purchase documents of the insured item, information on the reasons and circumstances of the loss event, police documents in the case of theft or robbery of the insured item and other documents related to the case that are necessary for establishing the insured event and/or the amount of the damages or what is requested by the insurance provider (Compensa Vienna Insurance Group, ADB Eesti filiaal). The size of a deductible for such cases can be found from your insurance policy.

Can I use any phone with New & Improved service?
Currently you can use New & Improved with Apple, Samsung and select Huawei phones.

Can I use the service without monthly payments?
Unfortunately not. New & Improved contract can be signed for 12 months.

Is it possible to terminate New & Improved contract early?
Certainly. However, you have to pay off all remaining payments which remain until the end of the use period that is marked in the contract.

When do I have to return the device?
You have to return the device during the month of the last payment. This period is also marked on the contract.

Will I be notified when the upgrade period approaches?
Yes, you will be notified via e-mail or SMS one month before the final payment.

How do I return the phone?
Once the service period ends, just bring your phone to one of Euronics stores where it will be inspected and taken back.

What happens to the old device?
Old devices will be returned to a service center where they will be recycled.


* Once the service contract for New & Improved ends, you can keep the device and pay off the residual during a 12 month period. Should you choose not to return the device during the return period, a credit contract will be automatically made. Contact Euronics customer service for more information about the credit contract.